is a private Organizational Mentor who provides education and
consulting in Performance Excellence to organizations throughout the
United States and internationally. Her work includes
self-assessment through the development of Baldrige-based
assessments, gap analysis, strategic planning, training, and
organization improvement activities in each of the seven categories
of the Baldrige Criteria through process improvement and
benchmarking. Jackie has experience in applying quality principles
within small and large manufacturing, information technology,
education, military and government, service, semiconductor,
healthcare, construction, and banking/financial services industries.
She is also a frequent motivational speaker at professional
conferences and meetings.
has served for seventeen years (since 1995) as a Baldrige
Examiner/Alumni and now a Judge, and served for ten years with the
Texas Award for Performance Excellence program in the same
positions. In 1996 and 1997, she also worked on the Baldrige case
study writing team (S3 and Gateway), in 2005 she was team
leader for the Baldrige case study team (Landmark Dining), and again
2009 she was a team leader for the Baldrige case study team
(Grow-Co). Jackie has served as a Baldrige feedback writer and
editor, and a course developer for State examiner training, and
facilitator for National Award program examiner training.
She was also selected to service as a
judge for the Army Performance Excellence Award program (APEA).
In 2011, Jackie was appointed to serve a three-year term as a Judge
for the Baldrige Performance Excellence Program by the Secretary of
started in Total Quality Management in 1989 at US Sprint, where she
worked as a Quality Facilitator for the internal software
development organization. She then worked for Texas Instruments
from 1992 until July of 1997, as a Total Quality Manager for the
internal Information Systems division and then as the Director of
Total Quality for the external Software division, reporting to the
President of that division. While at TI, Jackie was very involved
in the development; deployment, training, and management of the
company-wide Baldrige-based award process, “TI-BEST.”
years during this time, Jackie devoted a lot of her “spare” time to
working with a few companies to help them understand and use the
Baldrige/TAPE Criteria. In July of 1997, Jackie began working
independently with select companies to help them apply the Baldrige
Criteria and best practices to their business. Through these
efforts and her work with the Baldrige and TAPE, Jackie has had the
opportunity to read, evaluate, write, and/or write feedback for over
70 applications. Jackie has been the Baldrige coach for eight
organizations when they won the Malcolm Baldrige National Quality
Award and she has assisted four others in their journey. She has
also coached twelve organizations in winning their state award for
performance excellence, and assisted in the journey of two others.
received her BBA Bachelors degree from the University of North Texas
in Computer Systems and Management and has Masters level courses
She is a senior member of the American Society for Quality and a
member of the scholastic achievement Beta Gamma Sigma Society.
Jackie's husband is also an owner of AIM.