Jackie Beede is a private Organizational Mentor who provides education and consulting in Performance Excellence to organizations throughout the United States and internationally.  Her work includes self-assessment through the development of Baldrige-based assessments, gap analysis, strategic planning, training, and organization improvement activities in each of the seven categories of the Baldrige Criteria through process improvement and benchmarking.  Jackie has experience in applying quality principles within small and large manufacturing, information technology, education, military and government, service, semiconductor, healthcare, construction, and banking/financial services industries.  She is also a frequent motivational speaker at professional conferences and meetings.

 Jackie has served for seventeen years (since 1995) as a Baldrige Examiner/Alumni and now a Judge, and served for ten years with the Texas Award for Performance Excellence program in the same positions.  In 1996 and 1997, she also worked on the Baldrige case study writing team (S3 and Gateway), in 2005 she was team leader for the Baldrige case study team (Landmark Dining), and again in 2009 she was a team leader for the Baldrige case study team (Grow-Co).  Jackie has served as a Baldrige feedback writer and editor, and a course developer for State examiner training, and facilitator for National Award program examiner training.  She was also selected to service as a judge for the Army Performance Excellence Award program (APEA).  In 2011, Jackie was appointed to serve a three-year term as a Judge for the Baldrige Performance Excellence Program by the Secretary of Commerce.

Jackie started in Total Quality Management in 1989 at US Sprint, where she worked as a Quality Facilitator for the internal software development organization.  She then worked for Texas Instruments from 1992 until July of 1997, as a Total Quality Manager for the internal Information Systems division and then as the Director of Total Quality for the external Software division, reporting to the President of that division.  While at TI, Jackie was very involved in the development; deployment, training, and management of the company-wide Baldrige-based award process, “TI-BEST.”

For several years during this time, Jackie devoted a lot of her “spare” time to working with a few companies to help them understand and use the Baldrige/TAPE Criteria.  In July of 1997, Jackie began working independently with select companies to help them apply the Baldrige Criteria and best practices to their business.  Through these efforts and her work with the Baldrige and TAPE, Jackie has had the opportunity to read, evaluate, write, and/or write feedback for over 70 applications.  Jackie has been the Baldrige coach for eight organizations when they won the Malcolm Baldrige National Quality Award and she has assisted four others in their journey.  She has also coached twelve organizations in winning their state award for performance excellence, and assisted in the journey of two others.

Jackie received her BBA Bachelors degree from the University of North Texas in Computer Systems and Management and has Masters level courses there.  She is a senior member of the American Society for Quality and a member of the scholastic achievement Beta Gamma Sigma Society.  Jackie's husband is also an owner of AIM.