Jackie Beede is a private Organizational Mentor who provides education and consulting in Performance Excellence to organizations throughout the United States and internationally. Her work includes self-assessment through the development of Baldrige-based assessments, gap analysis, strategic planning, training, and organization improvement activities in each of the seven categories of the Baldrige Criteria through process improvement and benchmarking. Jackie has experience in applying quality principles within small and large manufacturing, information technology, education, military and government, service, semiconductor, healthcare, construction, and banking/financial services industries. She is also a frequent motivational speaker at professional conferences and meetings.
Jackie has served for nine years as a Baldrige Examiner/Alumni and ten years with the Texas Award for Performance Excellence program. She has served on two commissions associated with the use of the Baldrige Criteria in the Service industry and in the Computer Software industry. In 1996 and 1997, she also worked on the Baldrige case study writing team (S3 and Gateway) , and in 2005 she was a team leader for the Landmark Case Study. Case studies are used to train Baldrige examiners each year. In addition to serving as an examiner, Jackie has served as a Baldrige feedback writer, Baldrige feedback editor, TAPE Senior Examiner and Panel of Judges, and a course developer and trainer for examiner training. She recently was selected to service as a judge for the Army Performance Excellence Award program.
Jackie started in Total Quality Management in 1989 at US Sprint, where she worked as a Quality Facilitator for the internal software development organization. She then worked for Texas Instruments from 1992 until July of 1997, as a Total Quality Manager for the internal Information Systems division and then as the Director of Total Quality for the external Software division. While at TI, Jackie was very involved in the development; deployment, training, and management of the company-wide Baldrige-like appraisal process called “TI-BEST.”
For several years during this time, Jackie devoted a lot of her “spare” time to working with a few companies to help them understand and use the Baldrige/TAPE Criteria. In July of 1997, Jackie began working independently with select companies to help them apply the Baldrige Criteria and best practices to their business. Through these efforts and her work with the Baldrige and TAPE, Jackie has had the opportunity to read, evaluate, write, and/or write feedback for over 60 applications. With a very small, personal customer base, Jackie has now coached over 35 companies in improvement of their organizational practices and she has assisted with four companies in winning the Malcolm Baldrige National Quality Award, and five companies in winning the Texas Award for Performance Excellence.
Jackie received her Bachelors degree from the University of North Texas in Computer Science and Management and has Masters level courses there. She is a senior member of the American Society for Quality and the scholastic achievement Beta Gamma Sigma Society. Jackie and her husband Bruce, and their three children (Raymond, Ryland, and Russell) live in Grapevine, Texas and enjoy sports and travel.
