About Jackie
About Bruce

About Jackie


Jackie Beede

Jackie Beede is a private Organizational Mentor who provides education and consulting in Performance Excellence to organizations throughout the United States and internationally.  Her work includes self-assessment through the development of Baldrige-based assessments, gap analysis, strategic planning, training, and organization improvement activities in each of the seven categories of the Baldrige Criteria through process improvement and benchmarking.  Jackie has experience in applying quality principles within small and large manufacturing, information technology, education, military and government, service, semiconductor, healthcare, construction, and banking/financial services industries.  She is also a frequent motivational speaker at professional conferences and meetings.

 Jackie has served for seventeen years (since 1995) as a Baldrige Examiner/Alumni and now a Judge, and served for ten years with the Texas Award for Performance Excellence program in the same positions.  In 1996 and 1997, she also worked on the Baldrige case study writing team (S3 and Gateway), in 2005 she was team leader for the Baldrige case study team (Landmark Dining), and again in 2009 she was a team leader for the Baldrige case study team (Grow-Co).  Jackie has served as a Baldrige feedback writer and editor, and a course developer for State examiner training, and facilitator for National Award program examiner training.  She was also selected to service as a judge for the Army Performance Excellence Award program (APEA).  In 2011, Jackie was appointed to serve a three-year term as a Judge for the Baldrige Performance Excellence Program by the Secretary of Commerce.

Jackie started in Total Quality Management in 1989 at US Sprint, where she worked as a Quality Facilitator for the internal software development organization.  She then worked for Texas Instruments from 1992 until July of 1997, as a Total Quality Manager for the internal Information Systems division and then as the Director of Total Quality for the external Software division, reporting to the President of that division.  While at TI, Jackie was very involved in the development; deployment, training, and management of the company-wide Baldrige-based award process, “TI-BEST.”

 

For several years during this time, Jackie devoted a lot of her “spare” time to working with a few companies to help them understand and use the Baldrige/TAPE Criteria.  In July of 1997, Jackie began working independently with select companies to help them apply the Baldrige Criteria and best practices to their business.  Through these efforts and her work with the Baldrige and TAPE, Jackie has had the opportunity to read, evaluate, write, and/or write feedback for over 70 applications.  Jackie has been the Baldrige coach for eight organizations when they won the Malcolm Baldrige National Quality Award and she has assisted four others in their journey.  She has also coached twelve organizations in winning their state award for performance excellence, and assisted in the journey of two others.

 

Jackie received her BBA Bachelors degree from the University of North Texas in Computer Systems and Management and has Masters level courses there.  She is a senior member of the American Society for Quality and a member of the scholastic achievement Beta Gamma Sigma Society.  Jackie's husband is also an owner of AIM.


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About Bruce (Board of Directors, AIM)
Bruce
Bruce Beede

Bruce Beede left Texas Instruments in 1998, where he worked in quality-related disciplines for five and a half years. His work included Software Quality Assurance activities for internal and external software applications, process improvement activities, and Total Quality Management in TI's external software business. Prior to TI, Bruce had a very rewarding career in the United States Air Force, retiring as an officer with 24 years of service. He started in Total Quality Management in 1991, while serving in the Air Force as a Quality Management Facilitator for a communications software development division.

Bruce has worked in Business Excellence services on a professional basis for over nine years. With AIM, he has assisted several companies on their quality journeys by providing education and consulting in Business Excellence. Five companies that he assisted with the application writing process went on to win the Texas Award for Performance Excellence and three have received the Baldrige Award . Bruce's work includes assistance in writing Baldrige and TAPE applications, facilitating planning and strategy presentations, internal and external communications, employee performance appraisal systems, and business improvement activities in each of the seven categories of the Baldrige Criteria through process improvement and training. His experience in applying quality principles includes small manufacturing, military, information technology, semiconductor, education, healthcare, construction, and banking/financial services industries. He is also experienced in process improvement and quality assurance activities with both large and small companies.

Bruce has served five years as a Baldrige Examiner and eight years as a Texas Award for Performance Excellence Examiner. As a member of the TAPE Board of Examiners – a senior examiner, he also served as a team leader, a feedback writer/editor, and a member of the examiner training team.  As a Baldrige examiner, Bruce has served as a feedback writer and a team member for the 2005 Case Study writing team (Landmark), which is the tool used to train all Baldrige and most state award examiners.

Bruce left TI to join Accelerated Improvement Mentoring, Inc., full time in July of 1998. For the last several years, he has devoted much of his time to work with a few companies to help them understand and use the Baldrige/TAPE Criteria and help them develop their assessments.  Through one-on-one interaction and attention, Bruce has helped companies realize their full potential.  His focus has been application of the Baldrige Criteria and development of meaningful action plans as a result of professional feedback.  He has a genuine interest in helping American businesses and organizations succeed.  Bruce views the Baldrige Criteria as a formula to make that happen.

Bruce received his Bachelors degree from the University of Nebraska at Omaha in General Business Administration and has taken Masters level courses at Oklahoma State University.  He received his Associate in Applied Science degree in computer science from New Hampshire Technical College.  Bruce is a former senior member of the American Society for Quality and belongs to the Military Officers Association of America.  He is also a lifetime member of the NRA and enjoys nature and sports photography in his spare time.

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