White Papers and Publications

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This whitepaper provides a description of how to use a systematic approach to performance excellence improvement, such as the Baldrige, as a catalyst to improve your organization. Click here to download this paper.

Our proprietary model for Strategic Planning has been included for the third year in a textbook publication as a best practice (the Branch Smith model).  The book is “The Management and Control of Quality”, Sixth Edition by James R Evans and William M Lindsay. 2005

We had the opportunity to work with the greatest team in the world to create the 2005 Malcolm Baldrige Case Study – Landmark Dining.  What a BLAST! The team consisted of: Jackie Beede (co-team leader), Laura Huston (co-team leader), Bruce R. Beede, Jon F. Gray, Henry W. Grimmick, Barry C. Johnson, Carol A. Knight-Wallace, Geri A. Markley, and Rebecca Winters.  Click here to link to the Baldrige website for a downloadable copy.