Services
AIM provides four types of services:
• Assistance in the development of self-assessments to the Baldrige criteria (whether or not for the purpose of applying for the award). We call this training, as it is our goal to teach best practices and approaches as you develop your application (AIM500QAPP).
• Development and/or administration of internal organizational award programs. This is not considered training, but instead a service. Call for information about this service and prior experience in this service.
• Hands-on assistance in the implementation of best practices in many areas; such as Strategic Planning, Measurement Systems, Customer Relationship Management, and various others. These consulting services are charged on an hourly rate as requested.
• Training in focused areas designed to deliver maximum impact including understanding the Baldrige Criteria, Leadership Development, Change Management, Strategic Planning, Process Improvement, Measurement Systems, Customer Service, Work System Development, and Team Building .
Training courses
Click HERE for a full catalog with descriptions
AIM100BOW - Baldrige Overview Workshop
AIM200BOWL - Baldrige Overview Workshop for Organizational Leaders
AIM300ST4L - Systems Thinking for Leaders
AIM400CM - Change Management
AIM500QAPP - Quality Award Application Training
AIM600EXTA - Interpreting and Using External Assessment Inputs
AIM700SPS - Strategic Planning Systems
AIM800PE4U - FOCUS PDCA
AIM900MS - Measurement Systems
AIM1000QT - Quality Tools (SPC)
AIM1100CS - Customer Service through Enhanced Systems
AIM1200WSD - Work System Development & Team Building
AIM1300SPT - Special Project Training (by request)
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Consulting services in a variety of areas including:
CLICK HERE to contact us for more information on these services*:
*coming soon!
- Strategic Planning and System Alignment using our proprietary model (recognized as a benchmark process)
- Measurement systems
- Leadership Processes
- Customer Relationship Management
- Meeting facilitation
- Public speaking
We help to implement improvement activities customized to specific needs rather than merely offering generic solutions. For instance, we will assist you in the creation and implementation of an aligned balanced scorecard or strategy matrix for your organization rather that attempting to modify your organization to use a generic map. We help organizations create aligned measurement systems and identify and use competitive comparison data and “mystery shopping” information.
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